When must a complaint be resolved by the NCHADFB?

The requirement for resolving a complaint by the North Carolina State Hearing Aid Dealers and Fitters Board (NCHADFB) being dictated by board policy reflects the structured approach that regulatory bodies typically follow in handling complaints. This allows for consistency, thoroughness, and adherence to established regulations and procedures.

Complaints can vary significantly in complexity and the resources needed for investigation and resolution. Thus, board policy often provides a framework that allows the NCHADFB to assess each situation individually while ensuring compliance with applicable laws. This ensures that all complaints are handled fairly and in a manner that protects the rights of both consumers and dealers.

Additionally, having specific timelines or discretion based solely on the nature of the complaints may not cover the full scope needed for appropriate resolution. Board policy ensures that every case is prioritized and handled in a manner that aligns with the board's commitment to professionalism and accountability.