What role does the Board play in conducting hearings?

The role of the Board in conducting hearings primarily involves addressing complaints and disciplinary actions against hearing aid dealers and fitters. This responsibility ensures the integrity of the profession by providing a formal process for evaluating allegations of misconduct or violations of regulations. The Board's hearings serve as a platform for both the complainants and the accused to present their cases, allowing for a fair and unbiased examination of the circumstances surrounding each complaint. By taking action on these matters, the Board helps to uphold professional standards and protect the public from potential harm caused by unqualified or unethical practices within the hearing aid industry.

In contrast, the other options do not accurately reflect the specific duties associated with the Board's hearing process. Reviewing employee performance and evaluating new technologies may be relevant to the industry but do not fall under the direct responsibilities of the Board's hearings. Similarly, promoting public awareness of hearing issues is important for community engagement but does not pertain to the procedural aspect of hearing complaints or imposing disciplinary actions.